Contact Image
At LUX Malaysia we understand the importance of swift and seamless service.
Our dedicated service team will respond to any enquiry within 24 hours and our highly trained technicians also offers free health checks on your existing product during the service visit.
AllAbout ProductsHow to MaintainWhere to OrderWho to Contact
Customer can notify product repair through 2 channels
Customer can order the filter through 2 channels
Customer can order the filter through 2 channels
Pre Filter in VENTUS, AURA, HERA purifiers can be removed and cleaned by washing with HELSA All-Purpose Cleaner, or dish washing liquid, or soap water, and then dried in the sun or leave to dry. It is not recommended to clean with detergent because it may cause the filter to be deteriorated quickly. Get your service with us
The company recommends appropriate duration is 1 year to maintain the best efficiency. Life span of the filter depends on many factors such as room size, amount of dust or dirt in the area where air purifier is used, environment, and air purifier usage duration. Therefore, customer should check the filter of air purifier regularly. Get your service with us
For the best result, the company recommends that you do backwash once a week. Get your service with us
No. purifier that uses LUX P.O.E is designed to be used with tap water only. Get your service with us
The cause may be due to UV Lamp is out or intensity is insufficient. It is recommended that you notify customer service center to replace UV Lamp. Get your service with us
Filter has expired. It is recommended that you change the filter. Get your service with us
Cause may be due to water supply system in the house or abnormality of the purifier.
Get your service with us
No. But, normally Waterworks Authority already controls quality and remove saltiness. Get your service with us
Minerals still remain in the water even though it passes through water purifier. Get your service with us
Water flows from water purifier at the maximum rate of 2 liters/minute. Get your service with us
Approximately 5,000-7,000 hours. Get your service with us
Life span of filter mainly depends on duration of purifier. However, the company recommends suitable duration, i.e. it should be changed every year. Get your service with us
Bacteria increases in number by cell division. When cells are exposed to UV light, they cannot increase in number because cell will stop growing and cannot propagate. When they cannot increase in number, bacteria will eventually die. Dead bacteria will break off. They will disappear like popped bubbles. Get your service with us
Pre Filter in VENTUS, AURA, HERA purifiers can be removed and cleaned by washing with HELSA All-Purpose Cleaner, or dish washing liquid, or soap water, and then dried in the sun or leave to dry. It is not recommended to clean with detergent because it may cause the filter to be deteriorated quickly. Get your service with us
The company recommends appropriate duration is 1 year to maintain the best efficiency. Life span of the filter depends on many factors such as room size, amount of dust or dirt in the area where air purifier is used, environment, and air purifier usage duration. Therefore, customer should check the filter of air purifier regularly. Get your service with us
For the best result, the company recommends that you do backwash once a week. Get your service with us
No. purifier that uses LUX P.O.E is designed to be used with tap water only. Get your service with us
The cause may be due to UV Lamp is out or intensity is insufficient. It is recommended that you notify customer service center to replace UV Lamp. Get your service with us
Filter has expired. It is recommended that you change the filter. Get your service with us
Get your service with us
No. But, normally Waterworks Authority already controls quality and remove saltiness. Get your service with us
Minerals still remain in the water even though it passes through water purifier. Get your service with us
Water flows from water purifier at the maximum rate of 2 liters/minute. Get your service with us
Approximately 5,000-7,000 hours. Get your service with us
Life span of filter mainly depends on duration of purifier. However, the company recommends suitable duration, i.e. it should be changed every year. Get your service with us
Bacteria increases in number by cell division. When cells are exposed to UV light, they cannot increase in number because cell will stop growing and cannot propagate. When they cannot increase in number, bacteria will eventually die. Dead bacteria will break off. They will disappear like popped bubbles. Get your service with us
Pre Filter in VENTUS, AURA, HERA purifiers can be removed and cleaned by washing with HELSA All-Purpose Cleaner, or dish washing liquid, or soap water, and then dried in the sun or leave to dry. It is not recommended to clean with detergent because it may cause the filter to be deteriorated quickly. Get your service with us
The company recommends appropriate duration is 1 year to maintain the best efficiency. Life span of the filter depends on many factors such as room size, amount of dust or dirt in the area where air purifier is used, environment, and air purifier usage duration. Therefore, customer should check the filter of air purifier regularly. Get your service with us
For the best result, the company recommends that you do backwash once a week.
Get your service with us
The cause may be due to UV Lamp is out or intensity is insufficient. It is recommended that you notify customer service center to replace UV Lamp.
Get your service with us
Filter has expired. It is recommended that you change the filter.
Get your service with us
Approximately 5,000-7,000 hours.
Life span of filter mainly depends on duration of purifier. However, the company recommends suitable duration, i.e. it should be changed every year.
Get your service with us
Customer can notify product repair through 2 channels
Customer can order the filter through 2 channels
Customer can order the filter through 2 channels